Bringing Analytical Feedback Models
To Industries Where It Matters
LitCentral, Inc. has broken new ground in the field of objective analysis and been awarded multiple patents for improving feedback data. Since 2013 the company has primarily focused its R&D efforts on designing advanced patient experience systems to assist healthcare in replacing outdated simple survey techniques.
Ask a subjective question and provide a subjective response platform and you will get subjective data outcomes - creating more confusion than answers. It's time feedback met technology!
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Star ratings are sufficient for quickly locating a great burger, selecting which movie to watch or what book to buy. Healthcare delivery is complex and important and thus deserves a rating system that fairly reflects the gravity of patient experience.
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A rating should be a composite of multiple opinions and measures. If feedback is captured correctly, the rating can be dissected on the back end to reveal details about experiences to guide improvement while remaining transparent.
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Unfortunately, modern review platforms discount the analytical importance of relevancy and market sampling.
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Open rating platforms like Yelp, Healthgrades and Vitals allow for unverified reviews. Whether a doctor boosts their own rating or a competitor destroys it - the results are unreliable for us all.