Objective Feedback Knows No Boundary
Win for Payer & Actuary
Win for Patient & Provider
Win for All & Global Healthcare
A global team has quietly assembled to bring about the worlds first objective survey platform, using LitCentral's patented survey methods, for the capturing of patient healthcare experiences around the world. Outcomes are distributed using a decentralized ledger to allow for non-manupulatable single versions of the truth and a robust incentive platform to reward patients for participating.
Distributed Ledger Technology
Competing organizations can share information to
gain insight across the healthcare industry
Patented Objective Survey Platform
Proof of Concept
LitCentral is scheduled to conclude Phase I of PoC by Q1 2019
Watch this space for updates
Robin Hillary, CEO
Robin Hillary has a dedicated track record of over 10 years of experience as one of the Co-Founders of LitCentral, Inc. She has helped guide the company since 2006 to infuse innovation and technology into capturing consumer and peer-to-peer feedback across multiple vertical markets. LitCentral, Inc. has broken new ground in the field of objective analysis and been awarded multiple patents for improving feedback data. Since 2013 the company has primarily focused its R&D efforts on designing and prototyping advanced patient experience systems to assist international healthcare facilities in replacing outdated simple survey techniques.
Robin has held steady to the global vision and value of capturing patient experiences. She believes distributed ledger technology will open a new world of possibilities for understanding patients' needs and expectations. In order for healthcare to truly become a global industry and reach its massive potential, healthcare facilities must look closer at decentralizing data and use the collective voice of patients to communicate quality.
A native of St. Louis, MO., Robin earned an MFA from Loyola Marymount University Los Angeles and a BS Marketing degree from Southern Illinois University and the University of Oklahoma. As a former NCAA Div I scholarship athlete, she encourages young ladies to hone their leadership skills on the field and to transfer their team spirit, persistance and dedication into successful careers off the field.
Michelle Taylor, COO
Michelle Taylor spent her early corporate career auditing financial statements to ensure legal and banking regulatory adherence for a Fortune 500 Company. She analyzed client business processes and identified key opportunities for improvement over the current method in which paper statements were handled and analyzed – and was instrumental in developing a new “work-in-progress” workflow system. Her management skills were highlighted by repeated successes in hiring, training, motivating and retaining quality personnel, and creating a positive work environment through improving staff experience.
Michelle’s experience also expands to include resolving complex and sensitive consumer complaints, identifying and implementing service improvements and recognizing compliance gaps. As the Escalation Manager with the Keep Your Home California program —established after the state received almost $2 billion from the U.S. Treasury’s Hardest Hit Fund— she personally brought more than 1,500 consumer concerns to resolution.
Michelle’s past experience with workflow management and analysis, and her current focus on consumer satisfaction, has been instrumental in designing LitCentral’s™ patient experience workflow system. She believes in promoting a culture of high performance and continuous improvement, that values learning and a commitment to quality. This mother of three has written and been awarded multiple software patents.
Winnow Analytics, Inc.
Massachusetts - Data & BI Specialist
LitCentral is proud to introduce Winnow Analytics as partners in the development of the data analytics toolset to assist both payers and providers with key insights into patient experience. Winnow is a cloud-based platform that extends enterprise BI by monitoring key business metrics for exceptions, outliers and defined targets. Winnow delivers multi-channel prescriptive notifications to business owners, allowing them to make evidenced-based business decisions directly in their workflow . Winnow puts intelligence back into Business Intelligence!
The Advisory Board
London - Actuary and DLT
Alexandra Bertomeu-Gilles is a Fellow of the Faculty and Institute of Actuaries (FIA - UK) and of the Institut des Actuaries (IA - France) with over five years of experience in the actuarial practice. Her areas of work include asset and liability modeling, risk management and regulatory compliance for a top reinsurance company and an insurance holding with business exposures across Europe, Bermuda and the USA.
In 2017, Alexandra discovered digital currencies, first as a new type of investment asset, and then slowly focused her interest towards the underlying decentralised ledger technology. She is now at the cutting-edge of the field following the first full online Msc in Digital Currency at the University of Nicosia and is a member of the British Blockchain Association (BBA).
California - Genomics, Blockchain and Capital
Jay Goth is a founder and principal at Murrieta Genomics, the genomic sequencing incubator situated at the Murrieta Innovation Center. The company provides access to next generation sequencing technology for researchers in the health, veterinary, agriculture, forensics and direct to consumer industries. The company is a true business incubator, offering mentorship and guidance from both the scientific and business perspective to aspiring genomic-related entrepreneurs. He is also the managing partner of Forentis Fund, a life science venture fund focused on precision medicine. Jay is a serial entrepreneur, having been involved in dozens of startups in the energy, technology, biotechnology and financial industries. Jay is the executive director of InSoCal CONNECT, a nonprofit that works closely with university researchers, private companies and investors to advance innovation in Southern California.
California/Mexico - Patient Experience
Over the past 30 years Shelby Speas has concentrated on patient, staff and customer experience. As VP of Ambulatory Services – Mills-Peninsula Health Services (Sutter Health), Shelby focused the entire organization on providing superb patient and staff experiences. She successfully managed 40+ departments for the hospital, producing 67% of bottom-line for seven years. Shelby was the Service Excellence Chair for ten years for Mills-Peninsula Health Services, and conducted organization-wide training that improved OP and IP satisfaction scores from the 56th percentile to the 90th percentile. She led design and construction of 40 projects to transform a 450,000 sq.ft. hospital into the first comprehensive outpatient center in Northern California – Mills Health Center. Services included cancer, surgery, imaging, rehabilitation, Diabetes Institute, lab, therapies, cardiology, and women’s services. Shelby was instramental in increasing outpatient volumes by 7%. Mills Health Center departments maintained 98th percentile satisfaction scores for ten years, performing over 1,000,000 services per year. The success of this center’s design and patient experience scores earned Shelby a key role on the design team for a new $600 million hospital, wholly created for optimum patient experience.
As VP of Clinical Operations at San Diego Based FQHC, Shelby managed 21 direct reports, 450 FTE’s, serving 14 clinics, Health Education, Imaging, Women’s Health, Therapies and Special Populations. Opened a new, 22,000 sq. clinic in March 2014. Working with Honsha Inc., Shelby led the implementation of LEAN processes throughout the clinics.
In 2015 Shelby established Alliance for Good Works, an NPO to help children in the San Diego – Mexico cross-border area. The NPO worked with a Casa Hogar (orphanage) for 60 girls – mentoring and teaching life skills. She supports pediatric cancer patients in Baja through a collaboration with St. Jude’s Research Hospital, Rady Children’s Hospital and Hospital General de Tijuana. Hospital General now has the best pediatric cancer outcomes in all of Mexico and patients do not pay.
California - Compliance & Risk Managment
After serving for decades in multiple roles as a key executive in the financial services sector, in 2007 William Feigles was recruited to serve as Chief Executive Officer in the formation of a data security firm serving an untapped and unique market niche dealing with critical security breaches related to HIPPA and other highly sensitive environments. It was in that role that William shifted his career focus from operations and production to compliance and risk management.
In 2011, William joined the oversight team for the Keep Your Home California program. Federally funded and formed under the California Housing Finance Agency (CalHFA) Keep Your Home California developed and delivered groundbreaking programs which have assisted nearly 85,000 California households in avoiding foreclosure. Serving initially as a Quality Control Analyst, William was tasked with founding the program’s first Compliance Unit in 2012. In addition to compliance functions, William’s unit is responsible for the direction of policy and procedure development, data security, internal controls, and client escalations. William serves as the primary contact for one of the program’s key federal regulators.
In 1991, in the midst of a highly successful financial services career, William enrolled in a senior executive program and earned his Master’s Degree in Business Administration from Pepperdine University’s Graziadio Business School. As a key part of his course work, William developed a strategic business plan for a real-world organization facing a business crisis. The plan was accepted by federal regulators and implemented by the organization as the cornerstone of their turn-around strategy.
Global Payer, Actuarial & Medical Partnerships Forming
"If you can measure it, you can improve it."