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P

E

E

R

National Dashboard monitor

Patient

Experience

Expectation

Rating

A Technology Feedback Company Introduces

The First National & Group Healthcare

Patient Experience System

A Technology Feedback Company Introduces

The First National & Group Healthcare

Patient Experience System

TM

EMAIL at Symbol

How it Works ...

UNIVERSAL HEALTHCARE SYSTEMS

& SPECIALIZED HOSPITAL GROUPS

 

Traditionally, patient experience ratings in private healthcare sectors are used to drive profits by competing for patients.  PEER-Systems™ was developed with the opposite intention – to use ratings to inspire innovation within already established healthcare ecosystems where a win for one is a win for all.

 

Another factor in the traditional model are paper-driven subjective feedback surveys distributed after patient discharge.  PEER-Systems™ captures feedback at the point of care using mobile technology and objective evaluation methods that provide more accurate feedback.  

 

With PEER-Systems™ national healthcare systems and hospital groups can take feedback results including patient expectations, and collaborate to focus on providing fundamentally better patient experiences.  Perhaps one facility in an ecosystem has had great success in providing a high-level of satisfaction for patients with disabilities, while another facility is reporting poor results in this area.  By using the same metric across-the-board and mutual surveys, PEER allows facilities to compare data results and share improvement processes and strategies to elevate care for all.

 

PEER-Systems™ is not a patient complaint system. it is a patient experience system providing a single-source for patient feedback (including complaints and praises). Having a single source for feedback eliminates the confusion of how and where to express concerns.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LEVERAGING TECHNOLOGY TO IMPROVE THE PATIENT EXPERIENCE

 

The PEER-Systems™  web-based application utilizes LitCentral’s™ patented scoring system in its evaluation surveys to instantly obtain patient feedback, quantify the results and identify areas within the healthcare organization that are in need of improvement.  The results, when acted upon, will greatly increase overall patient satisfaction and improve hospital performance.  

 

When patients use PEER-Systems™ to comment on their recent healthcare experience, objective numeric data is obtained to create a PEER Rating.  The evaluations also allow the patient to provide keywords, not only to comment on their recent visit, but to convey their expectations on what they believe would equate to an optimal hospital stay or healthcare experience.   Keywords allow the patient voice to be captured beyond what can be collected via standard evaluation questions, and promotes patients as partners.  Patients and healthcare professionals can now work together as a team to steadily evaluate, fine-tune and improve the patient experience.

STAFF RATINGS

 

PEER-Systems™ has been designed to incorporate staff identifiers for doctors and nurses into the PEER surveys, to evaluate and track performance.  Using the national dashboard and reporting features, healthcare leaders and management can view the specific PEER rating and patient comments for the doctors and nurses within their facility – creating a birds-eye perspective of the overall care being provided to patients.  This is the beginning of what LitCentral terms "Predictive Experience". Once you understand the strengths of your staff members, as it relates to their ability to interact with particular demographics, you can begin to truly customize the patient experience.

Image 19 PEER Survey on Ipad with Hand

EXCELLENCE IN

PATIENT SATISFACTION

YOU CAN GET THERE FROM

PEER Vector Logo light blue and green

 

THE POWER OF PEER-Systems

 

  • POINT OF CARE EVALUATIONS

  • MOBILE TECHNOLOGY

  • REAL-TIME DATA RESULTS

  • BENCHMARKING

  • GOAL SETTING

  • TASK MANAGEMENT

  • INTERACTIVE ANALYTICS

  • MANAGMENT TOOLS & STAFF ASSESSMENT

  • DATA VISUALIZATION

  • STAFF IDENTIFIERS

  • LOCAL & NATIONAL / GROUP DASHBOARDS

OCTO3 lIGHTBLUE OCTO BABYBLUEOCTO BLUEOCTO OCTO3 OCTO2 lIGHTBLUE OCTO BABYBLUEOCTO BLUEOCTO OCTO2

URGENT

CARE

IN-HOME

CARE

ACCIDENT

&

EMERGENCY

 

AMBULANCE

NURSING

HOMES

CLINICS

PEER  FLEXIBILITY

OCTO3

DENTISTRY

BLUEOCTO

TREATMENT

CENTERS

OCTO2 BLUEOCTO

REHAB

HOSPITALS

OPTOMETRY

BIRTHING

CENTERS

DIALYSIS

CENTERS

GENERAL

PRACTICE

The PEER-Systems™ distribution model uses mobile tablets with the PEER-Systems™ application.  Evaluation surveys are administered at the point of care while the experience is still fresh.  Asking a patient days or weeks later about the quality of care they received, subjects the results to the limitations of one’s memory.  Another benefit to the immediate capturing of patient feedback is the ability for the healthcare facility to receive instant feedback results.  This allows the facility to understand and monitor the temperature of the facility at all times.

 

DISTRIBUTION  METHOD

Patient Portal Small Tablet Smartphone

TABLETS                      PERSONAL COMPUTER                 SMARTPHONE

CHILDRENEVAL

Each year millions of children enter the healthcare system for care.  Their voices may be tiny but their feedback is mighty—and can transform the overall patient experience for children throughout all stages of care.

 

PEER-Systems™ is breaking new ground in the realm of capturing children’s feedback by providing rudimentary, visually-driven evaluations capable of capturing rich feedback data from children ages 5—18. Age-appropriate evaluations help to obtain the answers to questions like how the patient feels when the nurse walks into the room and whether or not they are afraid during the nighttime or when left alone for extended periods of time.  

Customization399

In addition to the standard evaluations, the surveys can be customized to address local needs.   For example, if you would like to know what your patients think of the new valet parking or shuttle service, a customized survey can be created to capture objective feedback.

 

Evaluations can be customized to apply staff names, time/date stamps, floor, department and services to each evaluation survey administered.  This meta-data helps classify and recognize the specific information associated with the patient experience— further defining and pinpointing the areas of deficiency within a healthcare facility.

CUSTOM  EVALUATIONS

UNLIMITED

          OBJECTIVE

                   EVALUATIONS!

 

EASE OF USE & BENCHMARKING

 

With PEER-Systems™, patients will interact with mobile tablets to complete quick, simplistic, yet clearly defined evaluation surveys.  Healthcare leaders will have access to the PEER dashboard, showcasing the results of surveys administered throughout the facility.  Additionally, PEER-Systems™ is designed to not only benchmark departments within facilities, but also between hospitals and geographical areas.  It is therefore possible for a universal healthcare system to be completely transparent to citizens.

 

 

JUST 4 KIDS

"One of the true tests of leadership is the ability to recognize a problem before it becomes an emergency."

 

~ Arnold H. Glasgow

Atthepointofcare

PEER-Systems™ is the first advanced patient experience application designed specifically for universal healthcare systems and hospital groups. PEER removes the need for a middle man to distribute surveys and replaces it with an interactive internal workflow system that captures unlimited objective feedback at the point of care!  This state-of-the-art system far surpasses the standard survey practices deployed around the world today.

Copyright LitCentral, Inc. 2014        Patents    US 7,865,510       US 8,019,755

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